General Terms and Conditions

1  Introduction

These general terms and conditions of sale apply to the purchase of products and servicesmade remotely, through the  under the Italian law known as “Consumer Code”

The customer who uses this Website to  make purchases before sending the order shall carefully read these General Terms and Conditions which will be be accessible at any time by the same Customer, also through the link included in the confirmation email of each order to enable their reproduction and storing.

The seller of the products and the owner of the Website is:

Nonno Mario Italia di Pierpaolo Mario e C. snc

with registered office invia Neive,65 12050 Castagnito d’Alba (CN),

C.F/ P.I.03158330047

Company Registry  of the town of  Cuneo n., REA: CN – 267439

The agreement entered into with Nonno Mario through this Website is governed by these General Terms and Conditions in accordance with the Italian law.

English is the language used to enter into the agreement.

2  Choosing and ordering the Products

The features and the price of the products sold on the Website  are shown on the page relevant to each Product.

For purchasing the Products the Customer shall fill in and send the order form in electronic format, following the instructions on the Website. The Customer shall add the Product to the Shopping cart and, after reading the General Terms and Conditions and the Privacy Policy and confirming their acceptance, he/she shall insert the shipping and billing data (if any), select the desired method of payment and confirm the order.

By submitting an order from the Website, which has the value of a contractual offer, the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept these General Terms and Conditions and the applicable terms of payment.

The agreement entered into between Nonno Mario and the Customer shall be considered as concluded once the order has been accepted by Nonno Mario This acceptance is communicated to the Customer via an order confirmation email containing:

  • a reference to these General Terms and Conditions;
  • the order number,
  • the shipping and billing (if any) data
  • the list of ordered Products with their essential characteristics
  • the total price, including delivery charges

 ricevuto l'ordine nel caso in cui uno o più Prodotti non risultassero disponibili a magazzino, Nonno Mario invierà entro 24 ore tempestiva comunicazione via email all’ Acquirente on line il quale, entro le successive 12 ore, avrà la facoltà di rispondere per:

Once the order has been received, Nonno Mario shall check the availability of the stocks for the fulfilment of the order. In the event that one or more of the Products are not available, Nonno Mario shall timely send an email to the Customer who, within the next 12 hours, will have the right to reply in order to

  • confirm the order without the products not available
  • change the order replacing the unavailable products with other products
  • completely cancel the order

In case of no response within this time limit, the order will be deemed to be confirmed and the available Products shall be shipped. In this latter casethe entire amount for the missing products shall be reversed or otherwise, depending on the chosen  payment method, will not be charged to buyer on line.

3.  Product information

The information and specifications relating to the products offered are available in support of the photographic image of each Product codes, on the Website The graphic representation of the Products on the Website, if available, normally corresponds to the photographic image shown together with the product description. It is understood that the image of the Products has the sole purpose of presenting them for sale and may not be perfectly representative of their characteristics and qualities but may differ in colour and size. In case of a difference between the image and the product description, the description shall prevail. 

Information relating to the Products provided through the Website are constantly updated. However it is not possible to guarantee the complete absence of errors of which therefore Nonno Mario can not be held responsible, except in cases of willful misconduct or gross negligence.

oppure di modificare o aggiornare le informazioni in qualsiasi momento senza preventiva comunicazione, fermi restando i diritti del Acquirente on line ai sensi delle presenti Condizioni Generali e del Codice del Consumo.

Nonno Mario reserves the right to correct any errors, inaccuracies or omissions even after an order has been sent, or to change or update information at any time without prior notice, without prejudice to the rights of the Purchaser on line in relation to these General Conditions and the Italian law known as “Consumer Code”

Unless intent or gross negligence, is not entitled Purchaser 'on line to pay damages or approve a compensation, and any contract or tort liability for any direct or indirect personal and / or property, caused by lack of acceptance or avoidance even partial, of an order.

4. Prices and payment method

Product prices are inclusive of all taxes and fees.All prices are in Euro.

The Purchaser online may pay for the Products ordered and the shipping expenses by PayPal or Bank Transfer

In case of payment through PayPal once the order is confirmed, the Purchaser online shall be redirected to PayPal's website where he/she may carry out the payment with his/her account or by using a card, also a prepaid one, or at least in the manner accepted by Paypal and in compliance with the relevant conditions.

In case of payment through Bank Transfer  the Purchaser online shall make the transfer within 3 days from date of order.

Should this not happen the order will be canceled and the goods made available again for purchase by other users

The Purchaser on line that has failed to make the transfer will be contacted by Nonno Mario in order to clarify whether the cause of the failure to credit can be attributed to the will of 'Purchaser on line not to confirm the order or other causes

Data for the transfer:

Beneficiary of the transfer: Nonno Mario snc

IBAN:  IT 37 F 08530 47020 000020135986


Bank: BCC di Alba,Langhe e Roero succ. di Castagnito

Reason for payment: the Purchaser on line must indicate, as reason of the transfer, date and the order number, available in the e_mail confirmation.

5. Delivery Time and Shipping

Delivery times are generally provided in 4 working days from the date of completion of the order next to appropriate confirmation of order via email.

The delivery of the goods ordered are anyway  indicated on the order confirmation e_mail

The said period of 4 working days applies for shipments to Italy and other European countries with the only exception to Norway, Iceland, Switzerland and Liechtenstein for which this period may be increased according to the different local customs clearance time.

The Products purchased on the WebsSite will be delivered to the address indicated by the customer during the purchase process

All purchases will be delivered using vectors belonging to the groups GLS or Bartolini  from Monday to Friday, except public holidays and national holidays.

Nonno Mario is not responsible for unpredictable delays, or not attributable to it

Once shipped Products the Purchaser on line will receive a confirmation email that will include a link to refer to the shipment tracking.

The service includes:

  • 2 delivery attempts at the address indicated in the order
  • After the second delivery attempt went blank, the package will remain in a free  storage for 3 days at the Courier. During these three days the Purchaser online can contact the courier to arrange for delivery or to change the address of the same.
  • From the 4th day and for the next 7 days (including Saturday), however, the package will be in stock for free at the Post Office area. The Purchaser on line will receive online information about the post office to go for the withdrawal by notice paper left in his/her mailbox and via email. In any case, is  the online buyer's responsibility to check with the indicated Post Office concerning any updates or changes to the delivery procedure described above.

6 Shipping Expenses

The cost of shipments is 8 € + VAT included for Italy and 29 €  + VAT for Europe. For purchases over 150 € the shipping is free

For international shipments outside Europe the cost will be calculated based on the actual weight of the products ordered and will be reported in the purchase note at the time of completion of the order

In any case when the Purchaser online chooses a destination country other than Italy shipping charges will be automatically updated

7 Billing of the orders

If the purchase is made by a professional it shall be possible to request the issuance of the invoice by selecting the appropriate box during the ordering procedure and entering the billing information including tax code and/or VAT number. In that case, the invoice shall be sent by email to the indicated address. The professional is responsible for the proper entry of the billing data and he/she is expressly informed that if no invoice request is carried out during the ordering, it may not be requested at a later stage.

8. Warranty and defects

The sale of the Products are subject to the legal guarantees provided for in Articles 129, 130 and 132 of the Italian law known as “Consumer Code” . The Purchaser online has the right, at its option and subject to the type of product, to restore, without charge, the conformity of the product by repair or replacement, or at a suitable price reduction or termination of the contract. The 'Purchaser online decays from these rights unless Nonno Mario complaint to the lack of conformity within two months from the date on which he discovered the defect, unless it is product which by its nature is perishable or subject to expire in a shorter period, in which case the defect must be reported within that reduced period.

9. Complaints

For any claim, such as in the case of lack of conformity of products delivered (section 8 of this document) the Purchaser on line  shall immediately contact online Nonno Mario using the contact form available on the Site directly through tab "Customer Service". or call to +39 0173 361667. (Mon - Fri 9.00 to 17.00, excluding public holidays) or by a  registered mail to the following address:

Nonno Mario Italia Snc

Via Neive 65

12050 Castagnito d'Alba CN

Nonno Mario is committed to responding to all requests received within a maximum of 7 working days

10. Right of Withdrawal

The Purchaser online is entitled to cancel his/her order for any reason, without explanation and without any penalty, except for the cases in which the cancellation right is excluded under paragraph 12 below

In order to exercise this right, the Purchaser online must inform Nonno Mario of its decision by an unequivocal statement within 14 days from the date of receipt of the Products

Such a declaration may be exercised through a notice sent by registered letter  addressed to:

Nonno Mario Italia Snc

Via Neive 65

12050 Castagnito d'Alba CN

or via email at

filling out the form on_line downloadable here

Qualora l’Acquirente on line intenda esercitare il recesso prima di aver ricevuto i Prodotti, la comunicazione di recesso potrà essere inviata in qualunque momento prima del loro ricevimento.

If the Purchaser on line  wishes to exercise the withdrawal on line before receiving the products, the withdrawal notice may be sent at any time before they are received.

11. Effects of withdrawal

In case it is exercised the right of withdrawal the Purchaser on line must return the property taken without undue delay, no later than 14 days from the day as Nonno Mario was informed of this decision: the shipment of goods made shall be sent, together with a copy of the purchase receipt, at

Nonno Mario Italia Snc

Via Neive 65

12050 Castagnito d'Alba CN

Products must be returned in the same box in which they were received and the cost of its delivery, unless otherwise agreed between the parties, shall be borne by the sender

In this case the Purchaser on line will be refunded within 14 days. the date of receipt of notice of withdrawal, all payments he has made in favor of Nonno Mario including the cost of delivery

Such refunds will be made using the same means of payment used by the Purchaser  on_line for the initial transaction, unless it is expressly agreed otherwise; If the payment has been made through transfer  bank the Purchaser shall provide the bank coordinate on which to obtain reimbursement.

In ogni caso, l’Acquirente on line non dovrà sostenere alcun costo quale conseguenza di tale rimborso

12. Conditions for the exercise of the Right of Withdrawal

a) The law does not apply if the Purchaser on line is not a consumer and thus for example, has asked to send the invoice

b)The law applies to product purchased in its entirety; therefore, if the product is composed of multiple components or parts is not possible to exercise the withdrawal only on part of the product purchased

c) the law does not apply in the case of products made to specifications or clearly personalized;

d) the law does not apply in the case of products which are liable to deteriorate or expire rapidly;

e) in the case of sealed products that are not suitable to be returned for hygiene reasons or related to the protection of health or that were unsealed after delivery.

In cases of exclusion of the right of withdrawal, Nonno Mario will return to the Buyer the Products purchased on line, charging the same shipping costs

13 Applicable law and jurisdiction

The sales contract between the Purchaser and online Nonno Mario is concluded in Italy and governed by Italian law.

For the solution of disputes concerning the interpretation, performance or termination of these Terms or individual purchase orders, if the Purchaser on line is a consumer under the Italian law known as “Consumer Code” e, will be referred exclusively to the court of jurisdiction of his/her town of residence or domicile if located in Italian territory; in all other cases, the local jurisdiction is the only forum of ASTI: any other jurisdiction is expressly excluded